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SHIPPING & RETURNS

SHIPPING POLICY

Welcome to our shipping policy! Here, you'll find all the information you need about our shipping methods, packaging, and associated costs. 
 

🌷 PROCESSING ORDER

  • We pack and ship orders within 5 business days (Monday–Friday).

  • Orders placed on weekends or holidays ship the next business day.

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🌷 SHIPPING TIMES & COSTS

  • Calculated based on weight and region at checkout

*Please note: Delays can happen due to weather or other unexpected issues.*

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🌷ORDER TRACKING

  • You'll get a tracking number by email as soon as your order ships.

  • Tracking updates may take up to 24 hours to appear.

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🌷 SHIPPING LOCATIONS

  • Worldwide 

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🌷 MISSING OR DAMAGED PACKAGES

  • If your order is lost or arrives damaged, let us know through email and also contact the shipping carrier.

  • Keep the packaging with the products in the state you found it in, and have proof of receipts or purchase for any claims.

 

🌷 CORRECT ADDRESS

  • Make sure your shipping address is correct when ordering. We can’t replace orders sent to the wrong address.

RETURN & EXCHANGE POLICY

Our return and exchange policy is designed to offer you peace of mind when making a purchase from us. We want you to be completely satisfied with your order, and in the event that you need to return or exchange an item, we are here to assist you every step of the way.
 

🌷 CHANGE OF MIND RETURNS:

  • We accept change of mind returns within 5 days of receiving your order.

  • Products must be unopened and in its originally received state.​

  • Make sure to have proof of your order - e.g. receipts, order number, screenshots with order information.​

  • Leave us an email with pictures of the product/s, your proof and your order number. We will review and reply to you.

  • We do not allow exchanges for change of mind.

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🌷 DAMAGED PRODUCT RETURN/EXCHANGE:

  • Damaged product return or exchange is accepted within 7 days of receiving your order. 

  • Take clear photos of the damaged product and its packaging from different angles.

  • Include a photo of the shipping label.

  • Leave us an email with the pictures, proof of order and we will review your request. State whether you want a refund or an exchange. ​​​

  • Exchanges will cost extra for shipping. 

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*Please note: All damaged item claims are subject to review. We have the right to decline claims where damage appears inconsistent with delivery-related issues. *

- Wilkkiki

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